Advice and answers from the Dwellability Team

Advice and answers from the Dwellability Team

Account Settings FAQs

How do I sign up on Dwellability?

If you don’t have a Dwellability account yet, go to Dwellability.com and click Sign Up.  Signing up and creating an Dwellability account is free.  You can sign up using your email address or Facebook account. After you sign up, be sure to complete your account before booking a reservation.

How do I edit my account settings or profile?

You can edit the information that appears on your Dwellability profile, such as your main profile photo or email address, from your account settings.

As you mouse over your profile picture in the upper right hand corner, you can access the following via settings:

  • Profile Info: Update the basics – name, location, phone number, profile photo, about you
  • Account: Email address, password, delete account
  • Notifications: Which emails and newsletters you would like to receive from Dwellability
  • Payments: Setting up your PayPal account

To see what your profile looks like to others, you can also click Profile.

How do I change my password?

To change your Dwellability password:

  1. Go to Settings on Dwellability.com
  2. Click Account
  3. Under Password, Click Change
  4. Enter new password and click Save

How do I reset my password?

I want to reset my password

If you’ve forgotten your password or are having trouble logging in to your Dwellability account, visit: https://www.dwellability.com/en/user_feedbacks/new.

Enter the email address you use for Dwellability, and you’ll be emailed a link to reset your password.

I use Facebook to log in, but I want to create an Dwellability password

If you created an Dwellability account by connecting to Facebook, you weren’t required to create a password.  Please visit: https://www.dwellability.com/en/user_feedbacks/new

How do I change the email address I use for Dwellability?

To change the email address you use for your Dwellability account:

  1. Go to Settings on Dwellability.com
  2. Click Account
  3. Under Email, Click Add new email address and click Save
  4. An email will be sent ot that address with a link to click and confirm.
  5. Once confirmed, delete the old email address from your account settings.

What is the purpose of a Dwellability profile or profile photo?

Your Dwellability profile is a great way for others to learn more about you before they book your space or host you. When your profile is robust, it helps others feel that you’re reliable, authentic, and committed to the spirit of Dwellability. Whether you’re a host or a guest, the more complete your profile is, the more reservations you’re likely to book, too.

We require all hosts to have a profile photo, and we require all guests to upload a profile photo before making their first reservation.

A unique Dwellabiity profile includes:

  • At least one profile photo
  • A description of at least 50 words highlighting why you decided to join the Dwellability community, your interests or hobbies, or anything else you think someone would want to know

To view someone’s profile, just click their profile photo.

How do I cancel my account?

To cancel your Dwellability account:

  1. Go to Settings on Dwellability.com
  2. Click Account
  3. Click Permanently delete my account

You can only cancel your account, once all reservations you’ve made as a host or a guest are cancelled or completed.

If you want to reopen a canceled account, contact us.

Why would Dwellability deactivate my account?

Dwellability may limit, suspend, or deactivate your account, as outlined in our Terms of Service.

Your account may be deactivated during a review of Dwellability accounts. Reviews are part of an effort to foster a trustworthy community and uphold the Terms of Service.

The following may occur with or without notifying you directly:

  • Your account can be deactivated or suspended
  • You may not be able to access the platform, your account or content, or receive assistance from Dwellability Customer Experience

Any upcoming pending or accepted reservations you have as either a host or guest can be canceled; you may not be entitled to any compensation for the reservations that were canceled as a result of your suspension. We also may:

  • Communicate to the appropriate guests or hosts that their reservation was canceled.
  • Refund guests in full, regardless of the cancellation policy.
  • Contact guests about alternative accommodations that may be available.

Guest FAQs

How do I book a place on Dwellability?

1. Complete Your Member Profile

You’re here because Dwellability is a community that relies on trust. Complete your profile before you request a reservation with a host, so they can know a little bit about you when they confirm. Your profile should include a photos and a little bit about yourself.

2. Find Your Unique Place

As Dwellability has so many unique listings that may meet your needs, you’ll want to make sure the place you choose has everything you need for a comfortable and memorable trip.

When searching for a place, make sure to include your dates and number of guests to ensure that the place meets your needs. Read reviews, descriptions, house rules, and amenities for each place to see if it’s the right fit for your trip. You can always contact the host if you have any questions about their home.

3. Book It!

You’ve found your unique place, and now it’s time to make it official. Once you click on “Proceed to payment”, you will be instructed to pay.  From there, you will receive a confirmation page and email.  Hosts will have 3 days to accept your booking.

What is required from me to book on Dwellability?

For everyone who uses Dwellability we ask for a few pieces of information before they travel on Dwellability.  Guests need to have this info completely filled out before they can make a reservation request. This info helps make sure hosts know who to expect, and how to contact the guest.

Dwellability requires a guest to provide the following:

  • Full name
  • Email address
  • Confirmed phone number
  • Profile photo
  • Introductory message
  • Agreement to terms of use
  • Payment information

Hosts won’t see guest’s real email addresses, even after they book.

Some hosts may also ask guests to provide ID before booking their space.

How do I search for a place that meets my needs?

When you search for a place that meets your needs on Dwellability, you can narrow your options by using filters and reading the descriptions of places to check if they’d be a good fit for your trip.

To search for a place that meets your needs:

  1. On Dwellability.com, enter the search term you are looking for in the search box at the top of the page (e.g. New York, garden, mobility).
  2. Hit return or click the search icon.
  3. You can further search by sorting the Listing Types. Click Update View.
  4. If you want, use the filters (Categories, Price, Room Type) to narrow your options. Click Update View.
  5. Scroll through the listings or use the map to find listings in the location you want.
  6. Click on a listing to open it. To learn more about it, read the description, check the available amenities, review the rules, and see reviews that other guests have left for the host.
  7. If you have any questions, send the host a message. Or, if you’re ready to book, request to book the listing.

How secure is the information on Dwellability?

The ID information you provide to Dwellability is governed by our Privacy Policy and transmitted using SSL, the same secure encryption that websites use to transmit credit card numbers.

Only a small number of authorized Dwellability employees are allowed access to your original documentation for troubleshooting or internal purposes.

Is it OK to contact a host without booking a reservation?

Yes. You can contact a host on Dwellability to ask them questions about their availability, their listing(s), and your unique needs.

To contact a host without making a reservation:

  1. On Dwellability.com, go to the listing for the host you want to contact.
  2. Click Contact on the listing page.
  3. Write your message and click Send Message.

Make sure to review the listing page before reaching out to clarify anything you need from the host.

For your safety and privacy, we don’t share you or your host’s email or phone number before you have a confirmed reservation.

When am I charged for a booking?

As soon as the host accepts your request, you will be charged.

How do I cancel my booking?

If a host has not accepted booking/payment, you will find a cancellation button in the email conversation thread.  Please leave a reason why you are cancelling as a reply.

Once a host accepts a booking/payment, you have the option to cancel the booking from the email transaction thread, in their inbox by clicking the “Dispute” button.  Please make sure to leave a reply as to the reason why.

As a Guest, how do I get a refund from a Host?

The host can issue a full refund to the guest from their PayPal account. This means they need to log in at paypal.com, find the correct transaction and click full or partial refund depending on the case.  Dwellability will also issue a refund on the transaction fee in a similar manner.

When users use PayPal, Dwellability’s payment system, they are usually eligible for PayPal buyer & seller protection in case something goes wrong.

How does a Host determine the price of my reservation?

The total booking price of a reservation on Dwellability is based on a three factors. Note that the total price is charged in full once a host accepts your reservation request.

Costs determined by the host could include the following:

  • Nightly/monthly price: Nightly or monthly rate decided by the host

Costs determined by Dwellability:

  • Dwellability service fee: Guest service fee charged for all reservations to help Dwellability run smoothly and offer 24/7 customer support
  • PayPal fee: Service charge to process booking

Which payment options does Dwellability accept?

We give you the option to pay based on what meets your need.

You’ll see which payment methods are available to you on the checkout page.

Payment options include:

  • Major credit cards and pre-paid credit cards (Visa, MasterCard, Amex, Discover)
  • Many debit cards that can be processed as credit
  • PayPal for select countries

Host FAQs

How do I list my space on Dwellability?

You can create a listing in the Become a Host section of your profile.

  • Click on the category that describes the benefits/feautures of your space
  • Decide on short-term vacation rental or long-ter/roommate rental
  • Complete all fields and check all boxes that pertain to your space
  • For location, you can put in your address or just your zip code if that makes you more comfortable
  • Make sure to upload some flattering photos of the space you are looking to share
  • Edit your listing availability in the calendar based on when you would like to have a guest

How do I know which room type I should list?

Dwellability listings are categorized into the following room types:

  • Shared rooms: Guests share the entire space with you or others and don’t have a private room to themselves.
  • Private rooms: Guests share some common areas with you, like the kitchen, living room, or bathroom, but they have their own private room for sleeping.
  • Entire homes/apartments: Guests rent the entire unit and don’t have to share the space with you or with anyone else.

As a host, you’re responsible for accurately describing your listing, so make sure you choose the appropriate room type.

What price should I charge for my listing?

The price you charge for your listing is completely up to you. To inform your decision about what price to set, you can search for comparable listings in your city or neighborhood to get an idea of market prices.

Can I add or reorder my photos?

You need at least one photo in order to list a space, but we recommend you upload at least few to show potential guests a thorough view of the space they’ll get to use if they stay with you.

To add photos to an existing listing:

  1. Go to Your Listing on Dwellability.com
  2. Click Edit Listing
  3. Click “X” on photos to delet
  4. Click Add More and choose the photos you want to upload
  5. Drag the photos to reorder

Keep in mind that resolution matters—take photos that are at least 1024 x 683px. When in doubt, a bigger photo is better.

Will my address be visible on my Dwellability listing?

Your listing’s address will only be shown to guests with a confirmed reservation. In public search results, we only show an approximate location for your listing on the map.

How do I edit my listing?

To edit your listing:

  1. Go to your listing on Dwellability.com
  2. Click Edit Listing
  3. Scroll to the section you’d like to change, then click Save Listing

I receive a reservation request – what do I do?

You have 3 days to accept or decline a booking request before it expires. While a request is pending, the dates are automatically blocked on your calendar, so other guests can’t request them.

  • If you accept, we’ll automatically update your calendar and schedule your payout immediately.
  • If you decline, you may want to update your calendar to avoid receiving other requests for the same dates.
  • Either way, as a member of the Dwellability community, we encourage you to write a reply to the guest.

 

As a Host, what can I do to prepare?

  • Keep an updated calendar so that you’ll only get bookings when you’re available.
  • Use your calendar settings to control when and for how long guests can book your space, when guests can arrive, and to add preparation time between reservations.
  • Decide whether you’d like all of your guests to have verified their ID before they’re able to book your space.
  • Write check-in instructions and include contact information, wifi passwords, your neighborhood guide, house rules, and any other vital information guests need to get situated and comfortable.
  • Get to know your guests before they arrive by checking out profiles or starting a conversation to set the tone for their stay.
  • You may also want to:
    • Provide a way for guests to access keys and check in even when you’re not around.
    • Bulk-buy amenity items you offer guests. Soap, bottled water, or snacks are a good start.
    • A few sets of sheets and towels will help you ready your space quickly without having to deal with laundry.
    • Consider getting professional help with cleaning and management. Many hosts include a small cleaning fee to offset the cost of hiring a professional.

How do I view and send messages?

Messaging on Dwellability starts when a guest makes an inquiry or reservation request. Afterward, all messages related to that inquiry or reservation request will appear in your inbox.

If a message makes you feel uncomfortable or someone tries to get you to pay outside Dwellability, click the  next to it to let us know.

Does my landlord need to know about my hosting on Dwellability?

Before you start hosting, know what contracts and rules affect you, such as leases, condo board or co-op rules, HOA rules, or rules established by tenant organizations. Pay special attention to any rules about guests or subletting, and ask your landlord if you’re unsure about anything.

Make sure you understand and comply with these rules before listing your space

Let your landlord know more about who you are, how you care for your home, and why you want to host on Dwellability.

  • Tell your landlord about yourself and why you want to host on Dwellability. If you can’t do this in person, send them a message.
  • Show your landlord that you care about your home, your building, and your neighbors. Give them a tour of your space, or share some photos.

Do I need to know about legal and regulatory issues before hosting on Dwellability?

When deciding whether to become an Dwellability host, it’s important for you to understand how the laws work in your city.

Some cities have laws that restrict your ability to host paying guests for short periods unless you are present. These laws are often part of a city’s zoning or administrative codes.

In the meantime, please review your local laws before listing your space on Dwellability.

By accepting our Terms of Service and activating a listing, you certify that you will follow your local laws and regulations.

How do I cancel a reservation as a host?

A host can cancel a booking by rejecting the transaction instead of accepting it. Once it is accepted the only way to cancel would be by contacting the guest and refunding the money manually from the PayPal account.

As a host, will I be penalized if I cancel a booking?

  • At this time, Dwellability does not penalize for cancellations.

If my guest cancels, what happens?

If your guest cancels their booking, we’ll notify you and automatically unblock the dates on your calendar so that you can host other guests.

If my guest cancels after they’ve already checked in, what happens?

  • They’re required to leave your space as soon as they cancel
  • The terms of your cancellation policy will still apply

Do guests receive refunds for a cancelation?

Guests who cancel are automatically refunded according to cancellation policy—unless the cancellation qualifies as a unique case.

When do I get paid?

Dwellability releases payment via PayPal once you accept a booking. PayPal usually takes 1 business day to process.

You need to have an existing PayPal account to successfully use PayPal as a payout method. Activate your PayPal account, which is associated with your email address, before adding it as an Dwellability payout method. Find out more about PayPal, including how to create an account, at PayPal.com.

When you add PayPal as an Dwellability payout method, make sure that you enter the email address associated with your PayPal account correctly.

How do I cancel my account?

  1. Go to Settings on Dwellability.com
  2. Click Account
  3. Click Permanently delete my account

When you cancel your account, any reservations you’ve made as a host or a guest will automatically be canceled.

If you want to reopen a canceled account, contact us.

Long-Term & Roommate FAQs

What is the difference between “vacation rental” and “long-term or roommate rental”?

A host can offer a space for more than 30 days.  Either as a vacation stay, or as a roommate, charged by the month.  These details will be included in the listing and negotiated between the Guest and the Host.

All other Host and Guest terms apply.